Services - Repairs FAQ
WHERE DO I SEND MY ROD FOR REPAIR?
Scott Fly Rod Company
2355 Air Park Way
Montrose, CO 81401
HOW DO I PACKAGE AND SHIP MY ROD?
Put the entire rod in its cloth liner and case. Package the rod, liner, and case in a cardboard box or tube and send it to the address above. We recommend sending the rod via UPS or FedEx, insured for the full value of the rod. Use a tracking service/delivery confirmation if available. Keep a copy of your tracking number and a copy of the completed repair form sent with your rod.
I LIVE OUTSIDE THE UNITED STATES. WHAT WILL IT COST TO RETURN MY ROD?
International repairs will be charged actual freight to a credit card. Please include your contact information or a credit card number to cover return shipping and handling.
HOW LONG WILL IT TAKE TO REPAIR MY ROD?
We'll complete most repairs within 4 weeks of receipt. Rods that have been discontinued for over four years may take longer than current stock models.
I BUILT MY ROD FROM A SCOTT BLANK. CAN IT BE REPAIRED?
Yes. We'll return the rod with a new blank section. When returning a blank for repair, please remove any hardware you wish to keep or reuse before returning the blank to Scott.
IS MY ROD COVERED BY THE SCOTT WARRANTY?
Rods that have been resold, are not registered with Scott within 30 days of purchase, were purchased from any source other than an authorized Scott dealer, or have a serial number lower than 35,000 (built prior to ~1994) are not covered under the Scott warranty, and will be charged a reasonable fee for repairs.
SCOTT GRAPHITE AND FIBERGLASS ROD ORIGINAL OWNER WARRANTY
We design rods for high performance and build them to last a lifetime. Sometimes things don't go as planned and you break a rod (sometimes even we mess up). It's for these occasions that we warranty our fly rods and have a dedicated repair department of rod craftsmen. The Scott Lifetime Warranty applies only to the original owner of new graphite and fiberglass rods, purchased from an authorized Scott dealer, that are registered within 30 days of purchase. Unregistered or resold rods are not covered by this warranty. Rods purchased from third party sites such as Ebay are not covered by the warranty. The warranty does not cover loss or theft, loss or damage caused by transportation such as airlines, UPS, FedEx, US Mail, intentional damage, or damage from neglect. Scott guarantees every registered fly rod and blank we craft with a serial number greater than 35,000 (made prior to ~1994). Thread colors may vary from those on the original rod. Discontinued cosmetic options and components may be replaced with their most comparable equivalent.
SCOTT GRAPHITE AND FIBERGLASS BLANK ORIGINAL OWNER WARRANTY
Scott blanks carry the same warranty as our built rods, but we do not warranty the components or labor contributed by the custom rod builder. Broken sections built from blanks will be replaced by unfinished blanks. Please remove any components on broken sections prior to returning the broken rod.
SCOTT SC WARRANTY
Every Scott bamboo rod comes with a warranty that covers defects in materials and workmanship for one year from the date of purchase. This warranty is valid for the original owner only. Any modification and/or repair other than by Scott will void your warranty. For further information on your SC warranty and helpful care instructions, please reference the warranty card included with your rod.